Ensuring Business Continuity
However, these radical changes are not without their challenges. One respondent, a Senior Manager of a 1-249 employees, $1M-9.99M company writes, “Remote access infrastructure enabling work-from-home is overwhelmed at primary client. Not enough capacity for everyone to work from home. This is affecting productivity and will likely result in delayed project timelines and increased project costs.”
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Assuring Remote Worker User Experience Across VPN
The virtual private network (VPN) has been a key enabling remote-work technology during the COVID-19 pandemic. For many enterprises, its use increased many-fold overnight to accommodate their entire workforce, something VPN was never designed for. ZDNet reported a rapid rise of VPN in many countries on March 23, 2020, in an article titled, “VPN Use Surges as Coronavirus Outbreak Prompts Huge Rise in Remote Working.” Also, in March 2020, 451 Research conducted a flash survey of 802 IT decision makers to assess the impact of coronavirus pandemic on the way we work. Some of the findings are explained in a research note published on March 26, 2020, titled, “Coronavirus Quick Fixes Aren’t Scalable; Business Leaders Must Rethink Work Itself.” The report states that 62 percent of respondents have already experienced a fall in employee productivity or expect to in the next three months. And, 88 percent are spending less on business travel, while 78 percent of businesses believe expanded work-from-home (WFH) has already had a negative operational impact.
According to the report however, “The standouts are the 75 percent that already have or will be implementing expanded work-from-home policies in response to the crisis, and the 38 percent that think those policies will be long-term or made permanent. This is startling data, given that for most businesses remote work (if supported it at all) has typically meant only for some employees and only some of the time.” This is a clear indication that expanded remote work is a post pandemic reality for many enterprises, not only as a means of meeting employee job satisfaction but also as a fiduciary risk-mitigation responsibility.